T-Immobile

Company: T-Mobile UK
Speed of Response: n/a
Quality of Response: n/a
Optimum Response: Promise to review tariffs
Received Response:

First off, my attempt to make sure my son can get a mobile phone that at least let's him call me when he's run the thing out of credit. When they make one that can call when he's run out of battery, then I will be impressed... Wait, isn't that what phone boxes were for (until mobiles killed them off)

Cannings to T-Mobile:

I have just walked out of a T-Mobile shop, rather unsatisfied. My son is 11, and off to school by himself for the first time in September. I want him to have a mobile phone so that he can always stay in touch. Also, it is an ideal way for him to stay in touch with his friends.

I am very happy to pay an amount each month that guarantees that piece of mind, and for him to pick up the tab for any excess.

Your salesperson has just suggested a UFix phone as the solution, whereby I can control his bill, and he can always stay in touch with me and home.

It is not the answer, however. In the event that he uses up the somewhat meagre allowance, he can't call his "emergency" numbers ie home and his parents' mobiles. Your salesperson, rather than taking the point, told me it wouldn't be a problem as younger children wouldn't use the 75 minutes in a month, and seemed put out that I would not agree with him.

I understand that you are the only company that offers a package that mixes pay monthly and pay as you go, and that is to be applauded, but could you please make sure you ensure that your salespeople do not push it as the solution to the concerned parent of a young child.

I would be very happy to pay an extra amount per month on the UFix tariff to ensure my son has emergency minutes to certain key numbers. I'm sure if you did that you would have Britain's parents beating a path to your door. However, I assume this e-mail will never make it out of customer service and into the product development group, but I can but hope.

Many thanks


Nigel Cannings